This Return & Refund Policy (the "Policy") applies to purchases of goods from Emporium Plus Inc. ("Emporium Plus Inc.", "Emporium", "we", "us", or "our") through our website and online store at https://emporiumplusinc.com (the "Services").

This Policy forms part of, and is incorporated by reference into, our Terms and Conditions. By placing an order through the Services, you agree to this Policy. Capitalized terms not defined here have the meaning given to them in the Terms and Conditions.

1. Reporting Window — You Have 2 Days

If there is any problem with your order, you must report it to us within two (2) days of delivery or receipt of your order.

To report a problem, email us at empoinc.25@gmail.com and include your order number along with a description of the issue. Reports received after the 2-day window may not be eligible for a return, replacement, or refund, except where a longer period is required by applicable law.

2. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or you received the wrong item, the following applies:

Report within 48 hours. You must notify us within forty-eight (48) hours of delivery or receipt by emailing empoinc.25@gmail.com with your order number.
Include photos. Your report must include clear photos of the product and of the packaging so we can review the claim.
Keep the product and packaging. You must keep the product and all packaging until your claim is fully resolved. Discarding the product or packaging before resolution may prevent us from approving your claim.
Resolution. Once we confirm the issue, you may choose a replacement or a refund, and Emporium Plus Inc. will cover the cost of return shipping for the affected item.

3. Change-of-Mind Returns

If you simply change your mind, you may request a return within two (2) days of delivery or receipt, provided that the product is:

Unopened,
Unused, and
in resalable condition (including its original packaging).

For change-of-mind returns, you are responsible for the cost of return shipping. Products that are opened, used, or no longer in resalable condition do not qualify for a change-of-mind return.

4. Non-Returnable Items

The following items cannot be returned or refunded, unless they arrived damaged, defective, or were the wrong item (see Section 2):

Perishable goods;
Opened or used products; and
Clearance / final-sale items.

5. Review and Approval

All returns are subject to review and approval by Emporium Plus Inc. Submitting a return request does not guarantee that a return, replacement, or refund will be approved. We will review each request — including any photos and supporting information you provide — and notify you of our decision. We reserve the right to decline requests that do not meet the conditions of this Policy.

6. How and When Refunds Are Issued

Once a return or refund is approved, we will issue the refund to your original payment method:

Card payments (made through our payment processor, Stripe) are refunded to the card used at checkout.
Zelle and check payments are refunded directly using the corresponding method.

Approved refunds are processed within 7 business days of approval. Please note that, after we process a refund, your bank or payment provider may take additional time to post the funds to your account. Refunds are issued for the price paid for the affected product; shipping costs are handled as described in Sections 2 and 3.

7. Contact Us

For any return, refund, or other questions about this Policy, contact us at:

Email: empoinc.25@gmail.com
Mail: Emporium Plus Inc., 5366 N Northwest Hwy, Chicago, IL 60630

Please include your order number in all correspondence so we can assist you more quickly.